Back to Help & Support

Repair Wizard

Submitting repair requests, tracking status, and receiving replies.

  1. 1Go to Community → Repair Wizard.
  2. 2Select your console brand (PlayStation, Xbox, Nintendo, PC, or Other).
  3. 3Enter the console model (e.g. PlayStation 4 Slim).
  4. 4Select one or more symptoms from the pre-defined list for your brand.
  5. 5Optionally describe a custom symptom or add more details in the description field.
  6. 6Click Submit request.
Your request is sent to the Console Notebook team and a notification email is dispatched immediately.
💡 You must be logged in to submit a repair request.
The more detail you provide, the faster and more accurate the response. Include:
  1. •The exact console model and any hardware revision (e.g. PS4 CUH-1200).
  2. •When the problem started and what may have triggered it.
  3. •Any error codes or messages displayed.
  4. •What you have already tried.
  5. •Whether the console has been previously repaired or modified.
The Repair Wizard has pre-defined symptom lists for five brands:
  1. •PlayStation — all PS consoles (PS1 through PS5).
  2. •Xbox — all Xbox consoles.
  3. •Nintendo — all Nintendo consoles and handhelds.
  4. •PC — PC gaming hardware issues.
  5. •Other — Sega, Atari, SNK, and any other brand not listed above.
Go to Community → Repair Wizard → My Requests. Each request shows its current status:
  1. •Pending — your request has been received and is waiting for review.
  2. •In progress — the team is actively working on a response.
  3. •Resolved — a reply has been provided.
When the team updates your request status or adds a reply, you will receive an email notification to the address registered on your account. You can also see the reply directly in My Requests at any time.
Response times vary depending on the complexity of the issue and the current volume of requests. There is no guaranteed SLA. For urgent or complex repairs, we recommend also posting in the community forum where other users can offer help sooner.
Yes. Submitting a repair request and receiving advice through the Repair Wizard is completely free. The Repair Wizard provides diagnostic guidance and repair tips — it does not offer physical repair services or ship replacement parts.
Yes. There is no limit on the number of requests you can submit. Each request is tracked independently in your My Requests list.
Couldn't find what you were looking for? Contact the team →